Return Policy

A minimum 30% fee will be assessed to each product, and the customer will be responsible for arranging the return shipping of all product(s) in a similar manner as was originally received. Items must be in the exact condition in which you received them. Any product that has been installed or has attempted to be installed cannot be returned.

Seasonal items such as BBQ’s, Snow Blowers & room Air Conditioners; are non-returnable once assembled or installed. Please refer to the Manufacturer’s product warranty & our policy for “Defective Merchandise” for additional information. Any refunds authorized by the manufacturer will be in the form of store credit only.

Open, installed, uncrated products & special-order items, accessories, floor models and clearance merchandise are non-returnable/ non-refundable.

If you need to return an item, please contact our Customer Support department at 1-800-736-6704 or email us at info@appliancesearch.com to obtain a RMA (Return Merchandise Authorization) number. It is the buyer’s responsibility to ship the item back to us within 14 days of the approved return. Once received & inspected you will be refunded minus the applicable 30% restocking fee.

**Returns received without an RMA number will be refused.**

Acceptance & Inspection of Merchandise:

Please note that receiving any electronic or other forms of order confirmation does not guarantee that your order has been accepted or that we have offered to sell the products. We reserve the right to accept or decline any order for any reason after receiving it. Please be advised that we may require additional information or verification before accepting any order.

The consumer and their agents acting on their behalf (Builder/Contractors/Handymen or anyone else working at your home at the time of delivery) signing for the order are responsible for thoroughly checking the condition of all products received, as stated above, even if you are planning on setting up or installing the appliances at a later date. Anyone accepting merchandise on your behalf is bound by all the terms and conditions of our policies as listed on this website. If you observe any damage to the merchandise, refuse the product with the delivery agent and note the reasons for refusal on the Bill of Lading.

Appliance Search Luxury Appliances will not assume responsibility for any damages discovered after product(s) are signed for and accepted by the purchaser or agents signing on their behalf. The consumer will be responsible for obtaining any replacement parts or product(s) directly from the manufacturer and filing any necessary claims with the shipper directly. Please contact our Customer Support department immediately at 1-800-736-6704 or e-mail us at info@appliancesearch.com if you require additional assistance.

Accidents, though rare, can sometimes occur during the delivery process. Please note any damages to your home or personal property on the bill of lading. You are required to immediately contact the freight carrier directly within 48-hours of delivery to open a “Damage Claim” with them. They will ask you to provide pictures of the damages, as well as estimates for repair and reimbursement for their review. Feel free to contact our Customer Support dept. at 1-800-736-6704 or e-mail us at info@appliancesearch.com if you require additional assistance, and we’ll be happy to provide our support.

Processing of an Order

Please note that shipping times for your order may vary depending on the availability of the products you have selected, as well as credit verification. We make every effort to ensure that your order is shipped out as soon as possible, but please be aware that we do not process or ship orders on Saturdays, Sundays, or holidays.

If there are any delays in processing or shipping your order, we will do our best to notify you as soon as possible by phone or email. In the event of a backorder, we will notify you of the estimated time for the product to become available and give you the option to either wait for the item, choose a substitute product, or cancel your order.

We understand that timely delivery of your order is important, and we strive to keep you informed and up-to-date throughout the entire process. If you have any questions or concerns about your order, please do not hesitate to contact our customer service team for assistance.

Paying for your Order

At Appliance Search Luxury Appliances, we offer a variety of payment options to make your shopping experience more convenient. You can pay using Visa, MasterCard, American Express, and Discover Cards. We also accept checks, money orders, purchase orders, and wire transfers. Please keep in mind that if you choose to pay with a check, it may take five to seven business days to clear before we can process and ship your order. Fees may be associated for uncleared checks. For those who prefer to use digital payment methods, we also accept Google Pay, Apple Pay, Venmo and PayPal. Additionally, you may qualify for a Appliance Search Luxury Appliances Credit Card or PayPal Credit, which can provide you with more flexible payment options. We typically charge credit and debit cards at the time of sale. However, a card may be pre-authorized at the time of sale which can affect your available credit line. Please note that “Special Order” items, “As Is” items, “Floor Models” are all sold “AS IS”. The items will be charged for at the time of sale and CAN NOT be refunded, returned or cancelled. All orders after 72 hours are non-cancellable unless otherwise noted a store credit will apply or the deposit is forfeited. At Appliance Search Luxury Appliances, we are committed to providing you with a seamless shopping experience, and our multiple payment options reflect this commitment.

Exclusions

Appliance Search Luxury Appliances sales are exclusively intended for domestic users. We also reserve the right to limit the number of products sold per transaction, and we may refuse sales without notice. We cannot guarantee the accuracy of any maps or directions provided on our website and we cannot be held responsible for any discrepancies. Appliance Search Luxury Appliances does not ship products beyond the central 48 U.S. States, and we DO NOT ship to foreign locations. Any warranties for products that are exported will be null and void. It is the responsibility of the buyer to ensure that the product complies with the laws and regulations of their country, region, or state. We appreciate the cooperation in adhering to our policies and regulations.